Every stay is governed by strict protocols to protect travellers and families at every step.
Our guarantees
Every family is physically inspected by a coordinator before activation.
Your money is held in escrow and released to the family only after your arrival.
A local coordinator responds within 2 hours in an emergency.
GDPR-compliant — your data is never sold or shared.
For travellers
Report any discrepancy within 4 hours — refund or rehousing guaranteed.
Every incident handled within 24 hours by our team.
Only confirmed stays can receive a review.
For host families
Every traveller provides a valid ID before booking.
Every booking generates a digitally signed agreement.
Support for taking out host liability insurance.
Our team answers all your questions before your first stay.