Privacy Policy

1. Data controller

CulturaTrip SAS, with its registered office in Cotonou, Benin, is the controller of your personal data.

2. Data collected

CulturaTrip collects only the data necessary for the platform to function properly:

Registration data: last name, first name, email address, phone number, encrypted password, date of birth, nationality.

Profile data: profile photo, bio, travel preferences, languages spoken.

Booking data: stay dates, number of travelers, messages exchanged with the family, payment history.

Navigation data: IP address, browser type, pages visited, visit duration (via analytical cookies with consent).

3. Purposes of processing

Your data is used to:

Manage your account and authenticate you
Process your bookings and payments
Send you notifications and communications related to your stays
Ensure platform security
Improve our services (anonymised statistics)
Comply with our legal obligations

4. Data sharing

Your data is never sold to third parties. It may be shared with:

The host family (name, first name, photo, introduction message) upon confirmed booking
Our payment provider CinetPay (data strictly necessary for payment)
Our technical hosting providers (secure servers in Europe)

5. Data retention

Your data is retained for the duration of your active account, then 3 years after closure for legal compliance purposes. Payment data is retained for 10 years in accordance with accounting obligations.

6. Your rights

Under GDPR, you have the following rights:

Right of access: obtain a copy of your data
Right of rectification: correct inaccurate data
Right to erasure: request deletion of your data
Right to portability: receive your data in a structured format
Right to object: object to certain processing activities

To exercise these rights, contact: privacy@culturatrip.com

7. Cookies

We use technical cookies (necessary for operation) and analytical cookies (with your consent). You can manage your preferences via our cookie banner.

8. Security

Your data is protected by SSL/TLS encryption in transit and AES-256 at rest. We apply the data minimization principle and conduct regular security audits.

Last updated 13 April 2026

2. Data collected

CulturaTrip collects only the data necessary for the platform to function properly:

Registration data: last name, first name, email address, phone number, encrypted password, date of birth, nationality.

Profile data: profile photo, bio, travel preferences, languages spoken.

Booking data: stay dates, number of travelers, messages exchanged with the family, payment history.

Navigation data: IP address, browser type, pages visited, visit duration (via analytical cookies with consent).

6. Your rights

Under GDPR, you have the following rights:

Right of access: obtain a copy of your data

Right of rectification: correct inaccurate data

Right to erasure: request deletion of your data

Right to portability: receive your data in a structured format

Right to object: object to certain processing activities

To exercise these rights, contact: privacy@culturatrip.com